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Suspend a Subscription

Whether you are a regular user or an administrator, you can suspend your current subscription at any time. Two temporary suspension options are available depending on your needs:

Option 1: Remove Billable Roles​

This option is recommended if you are working alone or in a small team.

Steps to follow​

  1. Log in to your manager account

  2. Open the Organization tab and go to the Roles table

  3. Click on Remove Roles:

    • Select the roles that are billed (billed roles are: professional, assistant, and tablet)
    • Use the "-" button to remove a role
    • Select the names of the users from whom you want to remove the role access
    • Confirm the role reduction
    • Repeat these steps for all billed roles you want to remove

  4. Check the Billing tab: you should see "Upcoming Billing" with a balance of $0

Benefit​

This option keeps your account active, which is useful for year-end accounting and allows you to quickly reactivate the service.

Option 2: Manage via Billing Settings​

Steps to follow​

  1. Log in to your manager account
  2. Open the Billing tab and select the Billing Settings sub-tab
  3. Configure the options according to your needs

Access Maintained​

You will retain access to the platform until the end of your current billing period.