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Efficient delivery of questionnaires to your patients is a key success factor.
That’s why we offer several flexible options that adapt to the specific constraints and realities of each clinical environment.

Adopting our solutions follows a natural learning curve: teams that gradually integrate our tools into their practice achieve completion rates above 66%, generating substantial savings in time and human resources.

Sending methods​

From the platform, the Send Questionnaires section allows you to send a questionnaire to a patient using the method that best suits your needs.

  • Email: enter a single email address or a list of addresses (up to 100, separated by spaces or semicolons)
  • SMS: enter a mobile phone number to send a link via text message (currently only numbers with the +1 country code are supported)
  • QR Code: generate a unique QR code, particularly useful for in-clinic collection
  • Link: copy a unique link that you can share in a generic email or send automatically via EMR integration (see EMR Integration)

Recommendations:

  • We recommend sharing the questionnaire no more than 24 hours in advance to improve the relevance of patient responses
  • Text messages generally work better than emails

Sending options​

You have several options for managing questionnaire delivery:

  • Manually: a dedicated sending page allows the healthcare professional or an assistant to send questionnaires to patients
  • Automatically: integrate questionnaires into your regular workflow (see EMR Integration)

EMR Integration​

Integration with your electronic medical record is simple: just copy the generic link for a questionnaire (generated when sending a questionnaire in the Send Questionnaires > Link section) into the appropriate field in your EMR software.

Currently supported on DME, Telus, Omnimed, and Medfar (coming soon).
Contact us at [email protected] for more information.

To improve patient adoption, we recommend adding an explanatory message in the patient portal or appointment reminder:

Please complete this questionnaire BEFORE your appointment:
[generic unique link]

In-clinic collection​

You can also have patients complete questionnaires directly in your waiting area:

  • Tablet in kiosk mode: by making tablets available in the waiting room, patients enjoy a simple and fast pre-check-in experience
  • QR Code: display a QR code at reception so patients can start the questionnaire as soon as they arrive, independently
  • Access delegation: grant access to your administrative staff (assistant or other team member) to send smart questionnaires

Recommendation: Always keep a few tablets available on-site so patients without the necessary technology can complete their form.
You can contact us at [email protected] to purchase devices if needed.