MedAssistantWhat the patient sees
The questionnaire steps from the patient's side, from opening the link to submitting.
Knowing what the patient sees helps you guide them, over the phone or at reception. The questionnaire opens in their phone or computer browser, with no account or app to install.
The steps
Welcome
The Welcome to your pre-consultation questionnaire screen introduces the process. The patient can choose French or English and a light or dark display.
Identification
The patient provides the information your organization asks for: name, date of birth, contact details, health card number, etc. By continuing, they accept MedAssistant's terms of use and privacy policy.
Professional being consulted
If your clinic has several professionals, the patient chooses the one they are seeing, or I don't know. The report then arrives in that professional's inbox.
Reason for consultation
The patient indicates why they are consulting. This choice steers the questionnaire to the right questions.
Questions
The questions adapt to their answers: a follow-up question only appears when it is useful. Some ask for a photo (taken with the device or chosen from the gallery), others for reading a document to the last page. An important notice may appear before they start.
Consent and submission
The Confirm sending the form screen presents your organization's consents. Depending on the questionnaire, the patient confirms their identity with a 6-digit code received by email or text message, then signs. The message Form successfully sent! confirms the submission.
If the patient has a problem
| Message or situation | What to do |
|---|---|
| The link is expired or invalid | A link sent by email or text message is valid for 30 days. Send a new one. |
| The questionnaire has already been completed | A personal link works only once. The report is already in your inbox. |
| The confirmation code does not arrive | Check the junk mail folder, or that the cell number is correct. The patient has three attempts. |
| The patient does not have a device | Have them fill it in at the desk or on a tablet. See Fill in at the clinic. |
Privacy
Answers are transmitted encrypted and hosted in Canada. Only your organization can see them. See Security and privacy.